1. 30-day money-back guarantee
If you're not satisfied with a paid myCertGate plan, you can request a full refund within 30 days of your order date, for any reason. This applies to monthly and annual plans.
A simple 30-day money-back guarantee on every paid plan.
Last updated: October 11, 2026
If you're not satisfied with a paid myCertGate plan, you can request a full refund within 30 days of your order date, for any reason. This applies to monthly and annual plans.
Visit paddle.net to find your order and request a refund, or email support@mycertgate.com with the email used at checkout and we'll arrange it.
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Refunds are processed by Paddle to your original payment method, usually within 5–10 business days depending on your bank.
You can cancel at any time from Settings → Subscription. Your plan stays active until the end of the period you've paid for, and your records remain readable afterwards.
The free trial needs no card and is never charged, so there is nothing to refund.
myCertGate is operated by Abdul Moeed, trading as myCertGate. See also our Terms of Service.